Wyndham Worldwide Guest Services Agent in Kiawah Island, South Carolina
Guest Services Agent
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
The Guest Services Agent will book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing.
Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.
Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.
Rectify guest statements for any credits and/or charges as necessary.
Prepare arrival packets in accordance with established protocol for guest arrivals.
Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries.
Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.
Prepare daily bank audits and other reports as required.
Responsible for key control.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Perform other duties as assigned.
Education: High School Diploma or GED
Experience: Some guest service and/or customer service experience strongly preferred
Job: Guest Services
Primary Location: United States of America-South Carolina-Kiawah Island
Employee Status: Regular
Organization: Wyndham Vacation Rentals NA
Job Posting: Apr 10, 2018, 8:47:30 AM
Requisition ID: 1805666
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.